Information
We want you to feel confident reaching out and know that help, answers, or guidance is just a message away. Whether you have a question, need a recommendation, or want to share feedback, our goal is to make connecting with us simple, friendly, and effortless.
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Contact us
The fastest way to reach us is through our contact form. We check messages regularly and respond as quickly as possible to help with questions, recommendations, or support.
Location
Oshawa, Ontario, Canada
Common Questions
Order Status & Shipping
Q: Where’s my order? How long will delivery take?
A: Once your order is placed, you’ll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping option selected, but most orders arrive within 5–10 business days.
Product Availability
Q: Do you have this book or item in stock?
A: We do our best to keep all items up-to-date. If a product is out of stock, it will be clearly marked on the page. You can also sign up for notifications when it’s available again.
Recommendations
Q: Can you help me find the right book for a child’s age or interests?
A: Absolutely! Our team is happy to suggest books based on age, reading level, or interests. Contact us via email or the form, and we’ll help you find the perfect read.
Returns & Exchanges
Q: How do I return or exchange an item?
A: If you’re not completely satisfied, items can be returned or exchanged within 30 days of delivery. Please contact us for instructions and a return authorization before sending items back.
Events & Author Visits
Q: How can I book an author visit or attend a special event?
A: You can book an author visit or check upcoming events by contacting us through our form or email. We’ll provide all the details and help you schedule a session.
Technical Issues
Q: I’m having trouble with your website or checkout process.
A: We’re here to help! Please contact us with a description of the issue, including any error messages, and our team will assist you as quickly as possible.